Durga's CV
Durga Ram
Senior Telecom Operations & Service Assurance Professional | 15+ Years
Profile summary
Strategic senior telecom operations and service assurance professional with 16 years of experience shaping operational reliability, global service delivery, and network infrastructure management. Proven record in directing incident management workflows, supporting over 500 carrier integration activities, and executing configuration management for LTE and 5G transformation programs. Committed to driving service excellence, cross-functional alignment, and continuous improvement across production platforms.
Career highlights
Global Service Delivery: Directed global service delivery functions and technology implementations for LTE and 5G transformation programs, supporting over 500 carrier integration activities.
Network Operations Management: Shaped operational reliability for global telecom and IoT production platforms by steering L2 and L3 support functions and directing incident management workflows.
Configuration Management: Executed configuration management and deployment readiness tasks for LTE networks, managing customer acceptance testing and service assurance activities.
Infrastructure Operations: Managed telecommunication infrastructure operations spanning network implementation, field engineering, preventive maintenance, and technical support across various customer sites.
Key skills
Professional experience
Shaped operational reliability for global telecom and IoT production platforms, steering L2 and L3 support functions. Directed incident management workflows and root cause analysis cycles across cross-functional engineering and product teams.
- Managed end-to-end production incidents through impact assessment, stakeholder communication, service restoration, and formal closure.
- Performed root cause analysis for recurring issues and coordinated corrective actions with Product Engineering, Development, QA, Customer Success, and Operations.
- Built monitoring dashboards and executed log analysis using OpenSearch and Kibana to identify service-impacting events.
- Supported change implementation, deployment validation, post-release monitoring, operational reviews, and continuous improvement initiatives.
- Used ChatGPT and Claude AI to generate technical documentation, aid incident investigation, and support engineering workflows.
Reported to senior leadership while overseeing global service delivery functions and technology implementations for LTE and 5G transformation programs. Steered cross-functional teams across engineering, product management, QA, operations, and customer success. Defined delivery strategy, customer escalation frameworks, and operational governance models.
- Supported over 500 LTE carrier integration activities, covering deployment planning, implementation validation, issue resolution, and customer acceptance.
- Coordinated engineering, product management, QA, operations, customer success, enterprise applications, and customer teams for deployment readiness and operational handover.
- Investigated complex production issues, coordinated technical troubleshooting, tracked corrective actions, and supported timely service restoration.
Managed customer acceptance testing, operational handover, and service assurance activities across technical projects. Handled configuration management and deployment readiness tasks for LTE networks.
- Performed configuration validation, software package verification, and deployment readiness checks.
- Troubleshot deployment issues, configuration inconsistencies, network alarms, and technical problems.
- Prepared implementation documentation, technical reports, customer updates, and operational records.
Reported to operations leadership to manage telecommunication infrastructure operations spanning network implementation, field engineering, preventive maintenance, and technical support across various customer sites.
- Installed, commissioned, tested, and maintained telecom infrastructure alongside BSS systems, executing fault diagnosis, corrective maintenance, and operational support.
- Investigated equipment alarms, hardware faults, and power-related incidents while coordinating service restoration directly with customer teams.
- Executed site acceptance testing, commissioning, operational readiness, and network expansion activities alongside project, vendor, and customer teams.
Education
Electrical & Electronics Engineering
- JNTU Kakinada
- Andhra Pradesh, India